Choose the right leadership response
Use the TWC Leadership Response Matrix to decide when to coach, manage, mentor, teach, support or refer.
Leadership Development · Foundations
Leader as Coach: Foundations
Choose the right response. Structure the conversation.
Good leadership involves knowing when to coach and when people need clarity, advice, instruction, support or referral. This full-day program develops practical coaching conversations using the TWC Leadership Response Matrix and GROW, while retaining leadership responsibility and accountability.
What the program covers
Set purpose and boundaries
Clarify what the conversation is for, what the leader is responsible for and what sits outside the coaching role.
Listen before solving
Stay with the person’s thinking and notice the urge to advise, fix or take over too early.
Ask questions that enable thinking
Use purposeful questions and reflection to broaden perspective and help the person generate options.
Structure a conversation with GROW
Explore Goal, Reality, Options and Will as a flexible structure, while staying responsive to the person and situation.
Support ownership and action
Help the person choose a practical next step, anticipate obstacles and take responsibility for action.
Combine coaching with accountability
Use clear expectations, useful feedback and appropriate challenge without giving up leadership responsibility.
Practise, reflect and follow through
Use workplace scenarios and guided coaching practice, then agree application and review in everyday work.
What participants will be able to do
- Choose an appropriate response
Recognise when coaching fits and when managing, mentoring, teaching, support or referral is more useful.
- Hold a structured coaching conversation
Use listening, purposeful questions and GROW to support clearer thinking and ownership.
- Agree action and accountability
Establish useful next steps, clear expectations and follow-up within the leadership role.
Program details
For people leaders, managers, supervisors and emerging leaders responsible for developing others and managing performance.
This is leadership development in coaching skills. It does not train participants to become professional coaches.
- Type
- Leadership Development
- Format and duration
- Full-day face-to-face · 8 hours
- Investment
- Up to 5 participants: $5,500 + GST
Up to 10 participants: $10,500 + GST
Next step: Applied Practice
Move beyond the model through deeper listening, constructive challenge and coached practice with more complex leadership situations.
Build a practical foundation for coaching at work.
Discuss your organisation’s priorities, current capability and the appropriate next step.